The Fine Print

 Refunds and Exchanges 

We are able to exchange an item once within 14 days but unfortunately, we do not refund. Please let us know why you wish to change an item by emailing us at bianca@thecoux.com. Any returned items will be at customer's expense. 

We go through a stringent quality control check prior to sending items so we will make sure you do not receive a faulty item but if you deem an item faulty once it has arrived, please let us know and we will go through our procedures to amend the fault. Any matters regarding damage during transit will need to be taken up with the courier or postage service.

 No exchange or refund on sale or clearance items. 

Shipping 

Deliveries to NSW are $9.95 (excluding larger furniture items) and will arrive between 1 - 3 business days. This excludes regional and rural areas and an additional fee may be incurred.

Interstate delivery starts at $9.95 for items up to 5kg and increases from $20 - $30 for larger sizes. Please allow up to 5 days for interstate delivery and 7 - 10 days for delivery to WA and NT. 

Delivery to regional/rural areas may incur an additional fee and a Paypal invoice may be issued following purchase for the remaining amount. 

Delivery for larger furniture items will be calculated and charged by invoice after purchase. You will need to choose the option 'Furniture Delivery' which says free delivery but it will be charged by invoice later. Please contact us if you would like a quote first.

International delivery is now available excluding furniture. Please contact us for a quote. 

Local pick up from Moorebank in South West Sydney is also available at no charge, we will make contact after purchase to arrange the best time.

Hand made items

As many of our items are hand-made, there may be minor variations and slight imperfections in the finish of each item. These do not affect overall quality of each piece. Please keep this in mind when purchasing.

Packaging

We try our very best to make sure the packaging around your item looks great but sustainability is more important to us so you may receive boxes and/or fill that is re-used or recycled.  All our packing is recyclable and we hope you continue to recycle it too.